Work from Home Opportunity for Experienced Trusted Agent or Credentialing Office Professional

Are you a motivated and customer service-oriented individual with a passion for optimizing airport credentialing processes? AirBadge is looking for a helpful and positive professional to help us collaborate with airports across the United States.

Position Overview:

We are seeking an individual with a positive attitude and helpful demeanor to assist our clients. This individual will be a first contact for basic questions and information about AirBadge. This fully remote and flexible position provides a unique opportunity to work with airports across the United States, supported by tier 2 and tier 3 support.


  • Enjoy balance with our flexible remote position
  • Grow with a rapidly expanding company
  • Apply your expertise in airport credentialing across many different offices
  • Help shape the future of airport credentialing
  • Thrive in an atmosphere of collaboration and innovation

Key Responsibilities:

  • Client support: Assist existing clients through phone and email channels.
  • Train and onboard new AirBadge users: including badge offices, signatories, and airport populations
  • Identify opportunities for improving systems and processes
  • Assist clients in optimizing their badge office procedures using AirBadge software
  • Identify and use technology capabilities and automation to resolve client challenges

Our ideal teammate possess:

  • Knowledge of technology trends and willingness to learn about new products
  • Strong communication and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong critical thinking and analytical skills
  • At least 3 years of credentialing experience at a Part 139 Commercial Service Airport

Education and certifications:

  • Certified Member (C.M.) program or Accredited Airport Executive (A.C.E.) program credential through the American Association of Airport Executives is preferred.

More About AirBadge:

AirBadge creates automation and data integrity tools solely for 1542 and part 139 airports. Our client-centered software:

  • Connects badge office systems: vetting, training, and access control
  • Transforms traditional badge offices into efficient, paperless operations
  • Tracks badge renewals, streamlines the badge application processes
  • Eliminates manual data entry in the badge office
  • Automates a variety of notifications, vetting information checks, and media audits
  • Manages appointment scheduling, training, testing, and more.